FAQ

Here are some answers to the questions we get asked most often. If you have a question, please don’t hesitate to contact us.

Q. What kind of services do you provide?

We provide professional cleaning services – carpet and upholstery cleaning, stain removal, end of tenancy cleaning and after builders cleaning 

Q. Are you and your cleaners insured?

Yes, we are fully insured: We have employer’s liability up to £10,000,000 and public liability up to £2,000,000

Q. Are you qualified and certified?

When you go to a hospital to see a doctor, or to a hair salon to get your hair dyed, or to a garage to get your car serviced you expect to be looked after by a trained and qualified professional. It is the same with cleaning.

We are fully trained , qualified and certified professional cleaning company.We have spent time, effort, and money to get trained and certified, because we want to provide a service that renders real value. We are certified by the major organisations within the cleaning industry; NCCA, IICRC, Trust Mark, Wool Safe, TACCA, and Check a Trade. You are in safe hands.

Q. What areas do you cover?

Our carpet and upholstery cleaning , and stain removal services are available in London and Essex. End of tenancy cleaning  and after builders cleaning services are available in London only, for now.

Q. Which method do you use to clean carpets – dry or wet?

We are fully certified and insured carpet and upholstery cleaners. We use both methods dry and steam depending on the the type of carpet. Dry carpet cleaning for natural fibres carpets like vsicose, tencel, coir, seagrass , and carpet steam cleaning( wet carpet shampoo) for wool , silk, synthetic and all other types of carpet.

Q. What stains can you remove from carpets?

We use the best professional carpet and upholstery steam cleaning machines and products to enable us to remove a range of stains ;red wine, pet urine, blood, mud, coffee, tea, baby oil, make up, candle wax, water based paint, vomit, browning, butter, candle wax, chocolate, cough syrup, raw eggs , food , juice, grass, gravy, grease, ice cream, lily pollen, jam, ketchup, lipstick, mildew, milk, mustard, oils, rust, salt, shoe polish, soot, tar …..you name it!

We can’t guarantee that every stain will be removed 100%, but we do guarantee that we will give you the best result possible and that nobody can achieve better!

Q. Do you move furniture when cleaning carpets?

We will move what ever we can within reason. 

Q. How long before I can use the room after the carpet has been cleaned?

You can use the room straight away as you will be supplied with free plastic overshoes. Drying time depends on the type of the carpet and the extent of soiling. The more times we have to go over certain areas the longer they would take to dry. In the winter months, average drying time is around 4-6 hours and in summer 2-3 hours.

Q. Is your end of tenancy cleaning service 100% guaranteed?

We are fully committed to help you get your deposit back. Our service is fully guaranteed: If there is anything left not cleaned through human error, all you need to do is to get in touch within 7 days, and provide us with the official inventory report. We do take photos at the end of the service to provide proof of the clean. Even if it takes more than 7 days to get the checkout report we will be happy to look into it. Remember, our main goal is to help you get your deposit back! 

Q. Do I have to stay at home throughout service?

No. We need to you provide access to your property. We can give you a call before we finish so that you can come back to inspect and lock up.

Q. Can you pick up keys from the estate agents?

We can collect and return keys as long as it is within walking distance from the property. A small fee may apply. 

Q. How much do you charge for end of tenancy cleaning ?

Each property is unique and so are our quotations. Prices are tailored to property’s specifications and cleaning requirements. Please click on the get a quote button and fill out the contact form. We will respond to you within an hour with a quote fully tailored to your needs. We offer a choice of payment method, and provide a company receipt / certificate for the cleaning. We genuinely want to help you get your deposit back!

Q. What should I do before you come to do an end of tenancy clean?

You have to be completely moved out of the property and the  freezer must be fully defrosted before we come. If you have heavy limescale built-up in the toilet below water level, you can use Harpic 100 % Original Limescale remover which you can get from any supermarket. Soak the toilet with Harpic for few nights before you go to bed, to help dissolve it. Often inventory fails because of mouldy sealant around bath or washing machine rubber seal. Mould is not a cleaning issue. There are some sprays like the HG Mould remover that might help, but it can not be fully eliminated. According to new legislation mould is a health hazard and if disturbed releases spores in the air that are potential health risk. It is absolutely fine for you to treat it yourself , but we as a company need special training , equipment and certification in order to do it commercially. 

Q. Do you bring your own cleaning materials?

We provide all cleaning materials and equipment

Q. Are you and your cleaners insured?

YES we are fully insured: We have employer’s liability up to £10,000,000 and public liability up to £2,000,000

Q. How do I pay for cleaning services?

You can pay by bank transfer within 24 hours of receiving the booking confirmation. You can  also pay by cash on the day directly to the technician. A company receipt will be provided. 

Q. What if I need to change or cancel my cleaning appointment?

We understand that sometimes emergencies may arise or something unexpected may happen and customers may need to change or cancel their appointments. Please note that We require 3 days written notice to cancel or change a booking, if customer fails to inform us in writing (email to office@cleanercleaner.co.uk) he /she will have to pay the quoted amount in full.

Q. Do you have a cookies policy in place?

You can find our cookies policy here.

Q. What if I am not satisfied with your service?

We take customers feedback very seriously! If you are not satisfied with any aspect of our service, please get in touch and we would be happy to discuss. We are not after your money we are after your smile!

For any further enquiries please do not hesitate to call us! For more information about the team, please visit our About page!